Support - Connected Mobile Solutions

Troubleshooting Tips

If you are having trouble connecting to or maintaining a connection to the vehicle’s Wi-Fi system, please choose the device and/or operating system you are using below for to get instructions for how to refresh your connection to the system:

Mobile & Tablet

IOS Device

Android

Windows Phone

Laptops

Windows 10

Press Win+i to open Settings app. Select Network & Internet.
Next click on Wi-Fi in the left panel. There you will see a link called Manage Wi-Fi Settings. Click on it.
In the window that opens you will see two settings: Wi-Fi Sense and Manage known networks. Under Manage known networks, select the network that you want your device to "forget", and you will then see the two options: Share and Forget.
Click on Forget. This will delete your device's Wireless Network's profile and allow you to re-establish the connection with an updated configuration.
Finally, refresh the available networks list and re-connect to this vehicle's mobile Wi-Fi network.

Windows 8 & 8.1

Windows 7

Open the Control Panel. Select and open Network and Sharing Center
Click on the icon under View your active networks. This will open the Set Network Properties dialogue box. Here you can rename a network connection or change the icon for that network connection.
Click on Merge or Delete Network Locations at the bottom of the window to see a list of stored network connections. Choose the network you wish to delete and click on the Delete button.
Now refresh the network list and connect again.

Mac OS

Click the Apple menu then select System Preferences.
When the System Preferences screen appears, go to the Internet & Wireless section and click Network
On the Network screen, select Airport/Wi-Fi, and then click Advanced
Under the Airport tab, select the network which you want to remove and click on button ‘–’. Then click OK
Now refresh the network list and connect again

Please note that these instructions are for guidance only and subject to change. If this doesn’t resolve your issue, try clearing your web browser’s cache memory/browser history.

If you’re still experiencing problems, please click button below to fill out a support ticket or email [email protected]. In order to help solve the issue, please provide the following details:

The name of the company operating your vehicle.
The route you are on
The make and model of the device you are using
A short description of the problem

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Troubleshooting Tips

Mobile & Tablet

Laptops

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