Troubleshooting Tips

If you are having trouble connecting to or maintaining a connection to the vehicle’s Wi-Fi system, please choose the device and/or operating system you are using below for to get instructions for how to refresh your connection to the system:

Mobile & Tablet


Please note that these instructions are for guidance only and subject to change. If this doesn’t resolve your issue, try clearing your web browser’s cache memory/browser history.

If you’re still experiencing problems, please click button below to fill out a support ticket or email  In order to help solve the issue, please provide the following details:

  • The name of the company operating your vehicle.
  • The route you are on 
  • The make and model of the device you are using
  • A short description of the problem